All orders are packaged with high quality packing materials to ensure everything arrives intact.

However, in the rare event that a product arrives damaged, please contact our customer service team by email contact@twimchi.com as soon as possible and include detailed pictures of the damaged product and its packaging. Kindly reach out within 5 days of receiving your order for assistance with a replacement or refund.

Your satisfaction is important to us, and we will work diligently to resolve any issues.